Архив метки: Snapchat Stories

WhatsApp could wreck Snapchat again by copying ephemeral messaging

WhatsApp already ruined Snapchat’s growth once. WhatsApp Status, its clone of Snapchat Stories, now has 450 million daily active users compared to Snapchat’s 188 million. That’s despite its 24-hour disappearing slideshows missing tons of features, including augmented reality selfie masks, animated GIFs, or personalized avatars like Bitmoji. A good-enough version of Stories conveniently baked into the messaging app beloved in the developing world where Snapchat hasn’t proved massively successful. Snapchat actually lost total daily users in Q2 and Q3 2018, and even lost Rest Of World daily users in Q2 despite that being where late-stage social networks rely on for growth.
That’s why it’s so surprising that WhatsApp hasn’t already copied the other big Snapchat feature, ephemeral messaging. When chats can disappear, people feel free to be themselves — more silly, more vulnerable, more expressive. For teens who’ve purposefully turned away from the permanence of the Facebook profile timeline, there’s a sense of freedom in ephemerality. You don’t have to worry about old stuff coming back to haunt or embarrass you. Snapchat rode this idea to become a cultural staple for the younger generation.

Yet right now WhatsApp only lets you send permanent photos, videos, and texts. There is an Unsend option, but it only works for an hour after a message is sent. That’s far from the default ephemerality of Snapchat where seen messages disappear once you close the chat window unless you purposefully tap to save them.
Instagram has arrived at a decent compromise. You can send both permanent and temporary photos and videos. Text messages are permanent by default, but you can unsend even old ones. The result is the flexibility to both chat through expiring photos and off-the-cuff messages knowing they will or can disappear, while also being able to have reliable, utilitarian chats and privately share photos for posterity without the fear that one wrong tap could erase them. When Instagram Direct added ephemeral messaging, it saw a growth spurt to over 375 million monthly users as of April 2017.
Snapchat lost daily active users the past two quarters
WhatsApp should be able to build this pretty easily. Add a timer option when people send media so photos or videos can disappear after 10 seconds, a minute, an hour, or a day. Let people add a similar timer to specific messages they send, or set a per chat thread default for how long your messages last similar to fellow encrypted messaging app Signal.
Snap CEO Evan Spiegel’s memo leaked by Cheddar’s Alex Heath indicates that he views chats with close friends as the linchpin of his app that was hampered by this year’s disastrous redesign. He constantly refers to Snapchat as the fastest way to communicate. That might be true for images but not necessarily text, as BTIG’s Rich Greenfield points out, citing how expiring text can cause conversations to break down. It’s likely that Snapchat will double down on messaging now that Stories has been copied to death.

Given its interest in onboarding older users, that might mean making texts easier to keep permanent or at least lengthening how long they last before they disappear. And with its upcoming Project Mushroom re-engineering of the Snapchat app so it works better in developing markets, Snap will increasingly try to become WhatsApp.
…Unless WhatsApp can become Snapchat first. Spiegel proved people want the flexibility of temporary messaging. Who cares who invented something if it can be brought to more people to deliver more joy? WhatsApp should swallow its pride and embrace the ephemeral.

WhatsApp could wreck Snapchat again by copying ephemeral messaging

WhatsApp finally earns money by charging businesses for slow replies

Today WhatsApp launches its first revenue-generating enterprise product and the only way it currently makes money directly from its app. The WhatsApp Business API is launching to let businesses respond to messages from users for free for up to 24 hours, but will charge them a fixed rate by country per message sent after that.
Businesses will still only be able to message people who contacted them first, but the API will help them programatically send shipping confirmations, appointment reminders or event tickets. Clients also can use it to manually respond to customer service inquiries through their own tool or apps like Zendesk, MessageBird or Twilio. And small businesses that are one of the 3 million users of the WhatsApp For Business app can still use it to send late replies one-by-one for free.

After getting acquired by Facebook for $19 billion in 2014, it’s finally time for the 1.5 billion-user WhatsApp to pull its weight and contribute some revenue. If Facebook can pitch the WhatsApp Business API as a cheaper alternative to customer service call centers, the convenience of asynchronous chat could compel users to message companies instead of phoning.
Only charging for slow replies after 24 hours since a user’s last message is a genius way to create a growth feedback loop. If users get quick answers via WhatsApp, they’ll prefer it to other channels. Once businesses and their customers get addicted to it, WhatsApp could eventually charge for all replies or any that exceed a volume threshold, or cut down the free window. Meanwhile, businesses might be too optimistic about their response times and end up paying more often than they expect, especially when messages come in on weekends or holidays.

WhatsApp first announced it would eventually charge for enterprise service last September when it launched its free WhatsApp For Business app that now has 3 million users and remains free for all replies, even late ones.
Importantly, WhatsApp stresses that all messaging between users and businesses, even through the API, will be end-to-end encrypted. That contrasts with The Washington Post’s report that Facebook pushing to weaken encryption for WhatsApp For Business messages is partly what drove former CEO Jan Koum to quit WhatsApp and Facebook’s board in April. His co-founder, Brian Acton, had ditched Facebook back in September and donated $50 million to the foundation of encrypted messaging app Signal.

WhatsApp CEO Jan Koum quits Facebook due to privacy intrusions

Today WhatsApp is also formally launching its new display ads product worldwide. But don’t worry, they won’t be crammed into your chat inbox like with Facebook Messenger. Instead, businesses will be able to buy ads on Facebook’s News Feed that launch WhatsApp conversations with them… thereby allowing them to use the new Business API to reply. TechCrunch scooped that this was coming last September, when code in Facebook’s ad manager revealed the click-to-WhatsApp ads option and the company confirmed the ads were in testing. Facebook launched similar click-to-Messenger ads back in 2015.
Finally, WhatsApp also tells TechCrunch it’s planning to run ads in its 450 million daily user Snapchat Stories clone called Status. “WhatsApp does not currently run ads in Status though this represents a future goal for us, starting in 2019. We will move slowly and carefully and provide more details before we place any Ads in Status,” a spokesperson told us. Given WhatsApp Status is more than twice the size of Snapchat, it could earn a ton on ads between Stories, especially if it’s willing to make some unskippable.
Together, the ads and API will replace the $1 per year subscription fee WhatsApp used to charge in some countries but dropped in 2016. With Facebook’s own revenue decelerating, triggering a 20 percent, $120 billion market cap drop in its share price, it needs to show it has new ways to make money — now more than ever.

Facebook loses $120 billion in market cap after awful Q2 earnings

Why unskippable Stories ads could revive Facebook

WhatsApp finally earns money by charging businesses for slow replies

Facebook was never ephemeral, and now its Stories won’t have to be

Before Snapchat made social media about just today, Facebook made it about forever. The 2011 “Timeline” redesign of the profile and keyword search unlocked your past, encouraging you to curate colorful posts about your life’s top moments. That was actually an inspiration for Snapchat, as its CEO Evan Spiegel wrote in its IPO announcement that “We learned that creativity can be suppressed by the fear of permanence.”
Now Facebook is finding a middle ground by optionally unlocking the history of your Stories that otherwise disappear after 24 hours. Facebook will soon begin testing Stories Highlights, the company confirmed to TechCrunch. Similar to Instagram Stories Highlights, it will let you pick your favorite expired photos and videos, compile them into themed collections with titles and cover images and display them on your profile.
The change further differentiates Facebook Stories from the Snapchat Stories feature it copied. It’s smart for Facebook, because highly compelling content was disintegrating each day, dragging potential ad views to the grave with it. And for its 150 million daily users, it could make the time we spend obsessing over social media Stories a wiser investment. If you’re going to interrupt special moments to capture them with your phone, the best ones should still pay dividends of self-expression and community connection beyond a day later.

Facebook Stories Highlights was first spotted by frequent TechCrunch tipster Jane Manchun Wong, who specializes in generating screenshots of unreleased features out of the APK files of Android apps. TechCrunch inquired about the feature, and a Facebook spokesperson provided this statement: “People have told us they want a way to highlight and save the Stories that matter most to them. We’ll soon start testing highlights on Facebook – a way to choose Stories to stay on your profile, making it easier to express who you are through memories.”
These Highlights will appear on a horizontal scroll bar on your profile, and you’ll be able to see how many people viewed them just like with your Stories. They’ll default to being viewable by all your friends, but you can also restrict Highlights to certain people or make them public. The latter could be useful for public figures trying to build an audience, or anyone who thinks their identity is better revealed through their commentary on the world that Stories’ creative tools offer, opposed to some canned selfies and profile pics.

Facebook paved the way for Highlights by launching the Stories Archive in May. This automatically backs up your Stories privately to your profile so you don’t have to keep the saved versions on your phone, wasting storage space. That Archive is the basis for being able to choose dead Stories to show off in your Highlights. Together, they’ll encourage users to shoot silly, off-the-cuff content without that “fear of permanence,” but instead with the opportunity. If you want to spend a half hour decorating a Facebook Story with stickers and drawing and captions and augmented reality, you know it won’t be in vain.
Facebook Stories constantly adds new features, like this Blur effect I spotted today
While many relentlessly criticize Facebook for stealing the Stories from Snapchat, its rapid iteration and innovation on the format means the two companies’ versions are sharply diverging. Snapchat still lacks a Highlights-esque feature despite launching its Archive-style Memories back in July 2016. Instead of enhancing the core Stories product that made the app a teen phenomenon, it’s concentrated on Maps, gaming, Search, professional Discover content, and a disastrously needless redesign.
Facebook’s family of apps seized on the stagnation of Snapchat Stories and its neglect of the international market. It copied whatever was working while developing new features like Instagram’s Superzoom and Focus portrait mode, the ability to reshare public feed posts as quote tweet-style Stories and the addition of licensed music soundtracks. While writing this article, I even discovered a new Facebook Stories option called Blur that lets you shroud a moving subject with a dream-like haze, as demonstrated with my dumb face here.
The relentless drive to add new options and smooth out performance has paid off. Now Instagram has 400 million daily Stories users, WhatsApp has 450 million and Facebook has 150 million, while Snapchat’s whole app has just 191 million. As Instagram CEO Kevin Systrom admitted about Snapchat, “They deserve all the credit.” Still, it hasn’t had a megahit since Stories and AR puppy masks. The company’s zeal for inventing new ways to socialize is admirable, though not always a sound business strategy.
At first, the Stories war was a race, to copy functionality and invade new markets. Instagram and now Facebook making ephemerality optional for their Stories signals a second phase of the war. The core idea of broadcasting content that disappears after a day has become commoditized and institutionalized. Now the winner will be declared not as who invented Stories, but who perfected them.

Facebook was never ephemeral, and now its Stories won’t have to be

Instagram Lite quietly launches to find a billion more users abroad

Instagram’s future growth depends on the developing world, so it’s built a version of its app just for them. “Instagram Lite” for Android appeared today in the Google Play App Store without any announcement from the company. “The Instagram Lite app is small, allowing you to save space on your phone and download it quickly” the description reads.
At just 573 kilobytes, Instagram Lite is 1/55th the size of Instagram’s 32 megabyte main app. It lets you filter and post photos to the feed or Stories, watch Stories, and browse the Explore page, but currently lacks the options to share videos or Direct message friends.
Instagram Lite addresses many problems common amongst mobile users in the developing world who are often on older phones with less storage space, slower network connections, or who can’t afford big data packages. Users might not have to delete photos or other apps to install Instagram Lite, or wait a long time and pay more for it to download.
Screenshots of Instagram Lite
The release follows Instagram’s revamped mobile website that launched last month, also designed for the developing world. At the time I wrote, “The launch begs the question of whether Instagram will release an Instagram Lite version of its native app.” The answer is yes. Mobile analytics service Sensor Tower tipped TechCrunch off to the release.
When asked for comment, an Instagram spokesperson confirmed that Instagram Lite began testing in Mexico this week, and provided this statement: “We are testing a new version of Instagram for Android that takes up less space on your device, uses less data, and starts faster.” The company wouldn’t say whether ads would be included. Later this year the app will expand to more countries, and get messaging and video posting capabilities.
The “Lite” trend has picked up steam recently. Facebook launched Facebook Lite in 2015, and it had 200 million users by 2017. That paved the way for the launch of Messenger Lite in April 2018, and Uber glommed on to the strategy with the release of its own Lite app earlier this month. Users have clearly been craving Instagram Lite, since a fake/unofficial Facebook Page with that has racked up over 2000 Likes.

Instagram announced last week at the IGTV unveiling that it had hit 1 billion monthly active users. It’s been growing at roughly 100 million users every four months, with much of that coming from the developing world. Snapchat neglected international markets to focus on US teens, leaving the door open for Instagram and WhatsApp’s clones of Snapchat Stories to grab big user bases in countries like India and Brazil.
With this new growth tool in its belt, Instagram may see even swifter adoption in emerging markets. It could score potentially score evenue straight from Lite if ads are included, then as phones and networks improve, hope to shift users onto the full-fidelity version. Now, eyes will be on Snapchat to see if it builds its own Lite app. Otherwise it risks continuing to slip further behind the Instagram juggernaut.

Instagram Lite quietly launches to find a billion more users abroad

Facebook launches collaborative Stories for Groups and Events

 Facebook is combining its Snapchat Stories clone with features Snapchat can’t match. Starting today, users of Facebook Groups and Events will be able to contribute to a Facebook Story visible to the rest of the members and moderated by the admins. In essence, these collaborative Stories will work like a private hashtag so multiple people can add content but only those involved can see it. Read More

Facebook launches collaborative Stories for Groups and Events