As we asked back in February, “We’re ready for foldable phones, but are they ready for us?” The answer, so far, has been an enthusiastic, “not really.” The Galaxy Fold was pushed back after multiple review units crapped the proverbial bed. And just last week, Huawei noted that it was holding off on its own Mate X release, citing Samsung’s issues as a cautionary tale.
Samsung, at least, may finally be ready to unleash its foldable on the world, two months after its planned release. “Most of the display problems have been ironed out,” Samsung Display Vice President Kim Seong-cheol told a crowd at an event in Seoul this week, “and the Galaxy Fold is ready to hit the market.”
Samsung Galaxy Fold review: future shock
The company’s no doubt waiting for a more formal announcement to release specifics on timing. Samsung has been promising release news “in coming weeks” for several weeks now. Understandably, the company hasn’t been rushing to get the handset back out. As bad as the press was the first time around, Samsung doesn’t want a repeat here along the lines of the Note 7’s two recalls.
When announcing the initial delay, Samsung announced two points of failure: a screen protector that looked like the temporary ones other devices ship with and large holes between joints in the hinge that allowed detritus to sneak behind the display, causing issues when users applied pressure to the front.
Samsung exec says the Galaxy Fold is ‘ready to hit the market’
Samsung is taking its time bringing the Galaxy Fold back to market. And frankly, that’s probably for the best. The Note debacle from a few years back was an important lesson about what happens when you rush a product back to market. That one resulted in a second recall — PR nightmare upon PR nightmare.
With a release date still very much in limbo, Best Buy has sent notes to those who pre-ordered the Fold. Spotted by The Verge, the letter has since been posted to Best Buy’s support forum. It cites “a plethora of unforeseen hiccups,” (fair enough) adding, “Because we put our customers first and want to ensure they are taken care of in the best possible manner, Best Buy has decided to cancel all current pre-orders for the Samsung Galaxy Fold.
The letter goes on to assure customers that the big-box retailer is “working closely with Samsung” to help deliver the product to customers. At the moment, however, their guess on the time frame is as good as ours.
Recent reports have suggested that an announcement was imminent, with the company having solved design flaws that had reviewers peeling off screens and getting debris jammed in the holes of the folding mechanism. More recent reports gave the product a June 13 release date, but that, too, appears to have been scrubbed for the time being.
Best Buy cancels Samsung Galaxy Fold pre-orders