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Twelve Labs lands $12M for AI that understands the context of videos

To Jae Lee, a data scientist by training, it never made sense that video — which has become an enormous part of our lives, what with the rise of platforms like TikTok, Vimeo and YouTube — was difficult to search across due to the technical barriers posed by context understanding. Searching the titles, descriptions and tags of videos was always easy enough, requiring no more than a basic algorithm. But searching within videos for specific moments and scenes was long beyond the capabilities of tech, particularly if those moments and scenes weren’t labeled in an obvious way.
To solve this problem, Lee, alongside friends from the tech industry, built a cloud service for video search and understanding. It became Twelve Labs, which went on to raise $17 million in venture capital — $12 million of which came from a seed extension round that closed today. Radical Ventures led the extension with participation from Index Ventures, WndrCo, Spring Ventures, Weights & Biases CEO Lukas Biewald and others, Lee told TechCrunch in an email.
“The vision of Twelve Labs is to help developers build programs that can see, listen, and understand the world as we do by giving them the most powerful video understanding infrastructure,” Lee said.
A demo of the Twelve Labs platform’s capabilities. Image Credits: Twelve Labs
Twelve Labs, which is currently in closed beta, uses AI to attempt to extract “rich information” from videos such as movement and actions, objects and people, sound, text on screen, and speech to identify the relationships between them. The platform converts these various elements into mathematical representations called “vectors” and forms “temporal connections” between frames, enabling applications like video scene search.
“As a part of achieving the company’s vision to help developers create intelligent video applications, the Twelve Labs team is building ‘foundation models’ for multimodal video understanding,” Lee said. “Developers will be able to access these models through a suite of APIs, performing not only semantic search but also other tasks such as long-form video ‘chapterization,’ summary generation and video question and answering.”
Google takes a similar approach to video understanding with its MUM AI system, which the company uses to power video recommendations across Google Search and YouTube by picking out subjects in videos (e.g., “acrylic painting materials”) based on the audio, text and visual content. But while the tech might be comparable, Twelve Labs is one of the first vendors to market with it; Google has opted to keep MUM internal, declining to make it available through a public-facing API.
That being said, Google, as well as Microsoft and Amazon, offer services (i.e., Google Cloud Video AI, Azure Video Indexer and AWS Rekognition) that recognize objects, places and actions in videos and extract rich metadata at the frame level. There’s also Reminiz, a French computer vision startup that claims to be able to index any type of video and add tags to both recorded and live-streamed content. But Lee asserts that Twelve Labs is sufficiently differentiated — in part because its platform allows customers to fine-tune the AI to specific categories of video content.
Mockup of API for fine-tuning the model to work better with salad-related content. Image Credits: Twelve Labs
“What we’ve found is that narrow AI products built to detect specific problems show high accuracy in their ideal scenarios in a controlled setting, but don’t scale so well to messy real-world data,” Lee said. “They act more as a rule-based system, and therefore lack the ability to generalize when variances occur. We also see this as a limitation rooted in lack of context understanding. Understanding of context is what gives humans the unique ability to make generalizations across seemingly different situations in the real world, and this is where Twelve Labs stands alone.”
Beyond search, Lee says Twelve Labs’ technology can drive things like ad insertion and content moderation, intelligently figuring out, for example, which videos showing knives are violent versus instructional. It can also be used for media analytics and real-time feedback, he says, and to automatically generate highlight reels from videos.
A little over a year after its founding (March 2021), Twelve Labs has paying customers — Lee wouldn’t reveal how many exactly — and a multiyear contract with Oracle to train AI models using Oracle’s cloud infrastructure. Looking ahead, the startup plans to invest in building out its tech and expanding its team. (Lee declined to reveal the current size of Twelve Labs’ workforce, but LinkedIn data shows it’s roughly 18 people.)
“For most companies, despite the huge value that can be attained through large models, it really does not make sense for them to train, operate and maintain these models themselves. By leveraging a Twelve Labs platform, any organization can leverage powerful video understanding capabilities with just a few intuitive API calls,” Lee said. “The future direction of AI innovation is heading straight towards multimodal video understanding, and Twelve Labs is well positioned to push the boundaries even further in 2023.”
Twelve Labs lands $12M for AI that understands the context of videos by Kyle Wiggers originally published on TechCrunch
Twelve Labs lands $12M for AI that understands the context of videos

This Week in Apps: Google battles KakaoTalk, Twitter deal in jeopardy, FTC asked to investigate TikTok

Welcome back to This Week in Apps, the weekly TechCrunch series that recaps the latest in mobile OS news, mobile applications and the overall app economy.
The app industry continues to grow, with a record number of downloads and consumer spending across both the iOS and Google Play stores combined in 2021, according to the latest year-end reports. App Annie says global spending across iOS and Google Play is up to $135 billion in 2021, and that figure will likely be higher when its annual report, including third-party app stores in China, is released next year. Consumers also downloaded 10 billion more apps this year than in 2020, reaching nearly 140 billion in new installs, it found.
Apps aren’t just a way to pass idle hours — they’re also a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus. In 2020, investors poured $73 billion in capital into mobile companies — a figure that was up 27% year-over-year.
This Week in Apps offers a way to keep up with this fast-moving industry in one place with the latest from the world of apps, including news, updates, startup fundings, mergers and acquisitions, and much more.
Do you want This Week in Apps in your inbox every Saturday? Sign up here: techcrunch.com/newsletters
Top Stories
Elon says he’s killing the Twitter deal
The bird app buyout could be off, if Elon Musk has his way.
On Friday, Musk’s legal team informed Twitter the Tesla and SpaceX exec would be terminating the merger agreement because, as their letter alleges, Twitter made false and misleading claims about the health of its business. This, of course, refers to the drama Musk had been stirring up over the percentage of bots on the service, which Twitter says is estimated to be less than 5%. Upon Musk’s earlier pressing for more information on this figure, Twitter provided Musk’s team with API access to make their own determinations. The letter, however, states that this API access was capped and limited, preventing the team from being able to accurately analyze Twitter’s data with regard to bots. (Which makes Musk’s claims that the bot count is higher than Twitter said it was a bit hard to prove!) Musk’s lawyers also allege Twitter included known fake and bot accounts in its mDAUs and didn’t have a standard process for calculating its mDAUs or the percentage of bots. Even if the arguments were valid — and that’s not able to be determined at this time — they don’t allow Musk to simply walk away.
Musk has already legally agreed to this deal, which means the battle will now move to court where Twitter says it plans to enforce the agreement at the price and terms agreed upon. And even if both parties agree to terminate, Musk will have to pay out a billion dollars as a termination fee.
The real reason Musk is trying to terminate is not likely “bots.” It’s because he knows he overpaid. What looked like a decent deal earlier (@ $54.20 per share) quickly became an overpriced deal in a macroeconomic environment that’s led to tech stocks tanking. Since announcing the deal, Twitter’s stock hadn’t again hit the negotiated price, and in fact, was recently down as much as 28% below Musk’s offer price. By forcing the deal to go to the courts, Musk could be hoping for a shot at negotiating a better price. But that’s far from being a certain outcome.

The Twitter Board is committed to closing the transaction on the price and terms agreed upon with Mr. Musk and plans to pursue legal action to enforce the merger agreement. We are confident we will prevail in the Delaware Court of Chancery.
— Bret Taylor (@btaylor) July 8, 2022

Google blocked KakaoTalk for not following its rules
Image Credits: Jon Russell (opens in a new window) / Flickr (opens in a new window)
Google this week demonstrated it plans to enforce its new Play Store terms over in-app purchases, even if the developer is a $1.5 billion tech giant and leading app in its region. The Korean company behind the KakaoTalk mobile messenger popular in South Korea was prevented from issuing updates to its app over its failure to comply with Google Play’s terms, according to local media reports. This would be the first time Google has enforced its new Play Store rules over how apps can point users to their own websites for alternative methods of payments.
South Korea’s in-app payment law, better known as the “anti-Google law,” permits Android app developers to add third-party payment options in their app, but only if they offer them alongside Google’s own billing system. It doesn’t permit developers to add links to their app that allow users to bypass Google’s billing system entirely, however. That’s what KakaoTalk is continuing to do.
According to Google’s rules, failure to comply with its rules could see apps removed from the Play Store altogether. Google hasn’t gone that far just yet — instead, it’s only blocked the company from issuing updates. But this is still a serious punitive action and one designed to prompt the app to take action.
Companies aren’t happy with how Google complied with the country’s new law, as Google is only offering a discount on commissions paid for those using third-party payments, instead of allowing them to avoid commissions as they had hoped. On April 1, Google said all apps must either use Google’s own payments system and pay the usual 15-30% in commissions, or the apps could offer a third-party system for a discount of 4% on those fees.
The Korea Communications Commission (KCC) met with Google and Kakao on Thursday about the matter. Afterward, Kakao relented and chose to remove the web link to the third-party payments system as required by Google’s rules to come into compliance. Analysts speculated Kakao’s earlier refusal to remove the link was to simply bring the issue to regulators’ attention — that is, it aimed to demonstrate how Google had complied with the letter of the law, but not with the spirit. The KCC had been investigating how the law was being implemented but since most apps were already in compliance, Google hadn’t yet taken any punitive actions.
The Kakao Talk messaging app today is used by some 53 milllion+ people monthly, making it one of the biggest social apps in the country.
FTC asked to investigate TikTok
Image Credits: TikTok
Senate Intelligence Committee members have asked the FTC to investigate whether TikTok misled lawmakers about ByteDance employees’ ability to access U.S. users’ data. Democrat Senator Mark Warner and Republican Marco Rubio, the chair and ranking member of the committee, respectively, wrote a letter to FTC Chair Lina Khan requesting a further investigation into whether TikTok may have lied in its testimonies to Congress over how it handles user data.
This demand follows a BuzzFeed News report that revealed that ByteDance employees in China were regularly accessing U.S. data into early 2022, despite TikTok’s prior assurances to the contrary. Last weekend, timed alongside the BuzzFeed scoop, TikTok wrote to Republican Senators to assure them it’s working on a program called “Project Texas” aimed at improving data security for U.S.-based users.
“In light of this new report,” the letter stated, “we ask that your agency immediately initiate a Section 5 investigation on the basis of apparent deception by TikTok, and coordinate this work with any national security or counter-intelligence investigation that may be initiated by the U.S. Department of Justice.”
Pressure on TikTok has been increasing as of late. Six senators sent a letter to the Treasury Department on June 24, asking for details about the negotiation between TikTok and CFIUS, which would have prompted Trump’s EO to ban the TikTok app in the U.S. An FCC Commissioner, Brendan Carr, also wrote to Apple and Google on June 28, requesting the companies remove TikTok from their app stores for “its pattern of surreptitious data practices.”
Weekly News
Platforms: Apple
Image Credits: Apple
Apple introduced an iPhone Lockdown Mode in iOS 16. The new OS, as well as updates for iPad and Mac, will include a feature that lets users who are most at risk from attacks take more extreme measures to lock down their devices and reduce attack surfaces. In Lockdown Mode, most message attachments are blocked and previews are disabled; some web technologies are disabled; FaceTime calls from people you haven’t connected with before are blocked; Shared Albums are removed from the Photos app; configuration profiles can’t be installed; wired connections to other devices or accessories are blocked; and more. Apple said it will add more protections to this mode over time.
Apple rolled out the third developer betas for iOS 16, iPadOS 16, tvOS 16, watchOS 9 and macOS 13 Ventura. The news suggests the iOS 16 public beta is just around the corner, given it usually arrives alongside the third developer betas. The third beta also includes support for iCloud‌ Shared Photo Library, which lets families combine their photos and videos in one place.
Apple also released iOS 15.6 and iPadOS 15.6 beta 5 to developers, alongside other platforms.
Platforms: Google
The Google Play Store appears to be getting an updated logo with rounded corners on the triangle and colors that are more aligned with Google’s four colors (blue, green, yellow and red), instead of lighter variations.
E-commerce & Food Delivery
Code spotted in the iOS 16 beta 3 suggests Apple is working on a new system to integrate virtual cards with Safari, reports 9to5Mac. The feature would allow users to pay with virtual card numbers when online shopping in mobile Safari.
Amazon partnered with Grubhub and took a stake in its owner, Just East Takeaway. The deal will see Amazon offering free membership to Grubhub+ for one year to Prime members in the U.S. The retailer had previously offered a similar deal to Amazon Prime Student members and had a partnership with Deliveroo in the U.K. that offered a free year of Deliveroo+ to Prime members.
Walmart folded its InHome grocery delivery service into its subscription plan, Walmart+. The service lets users monitor in-home grocery deliveries via an app where they can livestream the delivery as it’s in progress, watching as Walmart staff places their items inside their fridge and freezer.
Pinterest introduced an API for Shopping and Product Tagging for Pins, among other merchant-focused updates. The API offers access to new catalog management and product metadata features, while Product Tagging allows merchants to make their “lifestyle” Pins shoppable, similar to shoppable photos on Instagram. In addition, video assets can now be used in product catalogs, and a new Shop Tab on business profiles lets merchants easily display their shoppable products.
Image Credits: Pinterest
Pinterest also launched its ads business in Argentina, Colombia and Chile, joining other expansions to Brazil and Mexico last year, and Japan’s launch earlier this year. The ads allow retailers to connect with users searching for items that match those in their own catalogs, even if the searchers haven’t settled on a particular brand.
Ex-employees at shopping app Wish detailed to The NYT about the app’s low product standards, unreliable shipping, counterfeiting, inappropriate ads and deceptive experiments which drove users away. The app saw MAUs drop from 101 million in Q1 2021 to 27 million in Q1 2022.
Amazon readies itself for Prime Day with help from online influencers. The company is livestreaming creators who are promoting Prime Day deals via its Amazon Live platform. The streams are available on Amazon’s website and in its mobile app.
Instacart rolled out a new rewards program for shoppers which offers priority access to batches for those with higher ratings. Other perks include discounted childcare, cash back on gas and car maintenance discounts. The company recently introduced other shopper features to protect their tips and remove ratings from customers who always dole out less than five stars.
TikTok dropped its plans to expand livestream shopping in the U.S. and elsewhere after the feature failed to gain traction outside of the U.K., FT said.
Augmented Reality
Image Credits: The Met/8th Wall
The Met launched a new AR experience that allows visitors or anyone to view the Sphinx in augmented reality. The Sphinx appears in your own space atop a grave stele and is annotated with interesting facts users can tap on to learn more. There’s also a selfie feature that lets users try on the Sphinx’s colors. The AR features are powered by 8th Wall and work in the Safari web browser app, instead of requiring a dedicated mobile app.
Crypto
Image Credits: Reddit
Reddit launched a new NFT-based avatar marketplace that allows users to purchase blockchain-based profile pictures at a fixed rate. Users don’t need to have a crypto wallet to make the purchases, only a credit or debit card. The purchases are then held in Reddit’s own wallet called Vault, inside its existing mobile app. Vault is also used to earn blockchain-based community points and spend them on special features like badges and animated emoji. There are 90 NFT designs available at launch, and a total of “tens of thousands” of NFTs will be available during early access at prices ranging from $9.99-$99.99. The company partnered with Polygon, an Ethereum-compatible blockchain, to mint the avatars on-chain.

Reddit is launching a new NFT avatar marketplace

Crypto exchange Binance.US hired a former Acorns and PayPal exec Jasmine Lee as its CFO, replacing interim CFO Eric Segal. The company offers one of the top crypto apps in the U.S. and operates as a separate entity from the global Binance exchange.
The Chinese photo-editing app Meitu reported a $45.6 million crypto impairment in H1 2022. The company’s stock dropped more than 10% after it projected crypto impairments tripling from 2021 levels.
Adtech
Glace, owned by adtech firm InMobi Group, will partner with U.S. carriers to launch a media service for Android lock screens. Glance serves media, news and casual entertainment to lock screens and already has a presence on around 400 million devices in Asian markets.
Social
Snap’s unexpected new hire comes from the Secret Service. According to The Washington Post, Secret Service Director James Murray is retiring from his post and joining Snap as its chief security officer at the end of the month, where he’ll directly report to CEO Evan Spiegel.
TikTok is facing multiple lawsuits from parents who allege their children died attempting the “blackout challenge” they saw on the app. The challenge encouraged users to strangulate themselves until passing out. TikTok claims users learned about the challenge on other platforms and says it was never a TikTok trend.
TikTok is testing a new ability that would allow livestreamers to restrict their stream to viewers who are 18+. The company said it’s testing this feature with select users by offering an option to toggle a “mature themes” button that would restrict their TikTok LIVE’s to adults only.
Meta is moving forward with its digital collectibles plan that will allow creators to generate revenue from NFTs, despite the crypto crash, reports FT.
Twitter begins testing “CoTweets,” a feature that allows two users to co-author tweets — a feature that makes it possible for influencers and brands to post tweets together for brand partnership deals, among other use cases.
Elon Musk may be still trying to get out of the Twitter deal, The Washington Post claims (see above). The Telsa and SpaceX exec is reportedly concerned about the number of bots on the service, but he’s likely more worried now about how much he’s overpaid for the social media company. Nevertheless, the ink is dry on the deal and will cost Musk $1 billion if he backs out. Twitter, meanwhile, told reporters it removes 1 million+ spam accounts per day and those accounts are well less than 5% of total users. It also confirmed layoffs of 30% of its talent acquisition team.
An Israel-based startup called Notch is offering creators “Instagram account insurance,” which will pay out a stipend if their accounts get hacked causing them to lose access. The startup will also help them regain control of their page, it says.
Dating
Tinder rolled out several in-app initiatives in the U.S. that allow users to take a stand against the Supreme Court’s decision to overturn Roe v. Wade. Users can now include “Pro-Choice” as an interest on their profiles, and the app features an in-app promotion that supports the abortion rights campaign from Bansoff.org. The company is also donating in-app promotional space to Kansas Constitutional Freedom (KCF), a bipartisan coalition of reproductive rights advocates and allied organizations dedicated to protecting access to safe and legal abortions. The court’s decision could have an impact on the use of dating apps for casual dating in the U.S., which could impact Tinder’s business.
Messaging
Messaging app Signal introduced a new thread view on Android, which allows users to see replies to messages bundled in a single place, similar to Slack.

Planning your pizza order for movie night but forgot how many people want pepperoni versus veggie? If you’re using Android, you can now tap the speech bubble icon next to a message to pull up all replies to that message and never lose the thread (or under-order on toppings)! pic.twitter.com/fx3ESyNm6b
— Signal (@signalapp) July 7, 2022

Streaming & Entertainment
Netflix rolled out support for spatial audio to all devices and subscribers to offer theater-like sound for its movies and shows. The support is currently available on original titles like the fourth season of “Stranger Things,” “The Adam Project,” “Red Notice,” “The Witcher,” “Locke & Key” and others. Users can find supported titles by typing in “Spatial Audio” in the search bar.
Gaming
Code found in Meta’s iPhone app for VR headsets suggests the company’s “Project Cambria” VR headset is going to be called the Meta Quest Pro, which will cost over $1,000, per Bloomberg. Mark Zuckerberg had previously teased the high-end headset in a demo video.
In an update to The Oregon Trail game on Apple Arcade, creator Gameloft added a new “Walk the Trail” feature that connects the game with Apple Health. As users walk throughout the day, their steps are counted in a virtual Oregon trail inside the app that crosses 64 locations like Fort Kearney, Fort Laramie, Fort Hall and others. A stats screen highlights the steps, locations visited and more and a trivia screen offers details about the milestones you pay.
Utilities
Apple is rolling out its improved Maps to France, Monaco and New Zealand, following tests. The regions will gain updated, more detailed maps, better navigation and other features.
Government & Policy
Twitter sued the Indian government to challenge some of its takedown orders. The government has asked Twitter to remove hundreds of accounts and tweets that had denounced government policies and Prime Minister Narendra Modi. Twitter had only partially complied with the requests and is instead fighting back against many of the challenges.
In the wake of the overturning of Roe v. Wade, the U.S. House Oversight Committee issued letters on Friday to data brokers SafeGraph, Babel Street, Digital Envoy, Placer.ai and Gravy Analytics, as well as period tracking app makers Flo Health, Glow, GP International, Clue developer BioWink and Digitalchemy Ventures. The committee is asking the companies about their data collection and retention practices, noting that the collection of sensitive data could “pose serious threats to those seeking reproductive care as well as to providers of such care, not only by facilitating intrusive government surveillance, but also by putting people at risk of harassment, intimidation, and even violence.”

Congress probes period tracking apps and data brokers over abortion privacy concerns

Security & Privacy
Related to its introduction of Lockdown Mode in iOS 16, Apple also established a new category within the Apple Security Bounty program to reward researchers who find Lockdown Mode bypasses and help improve its protections. Bounties are doubled for qualifying findings in Lockdown Mode, up to a maximum of $2,000,000 — the highest maximum bounty payout in the industry. The company said it’s also making a $10 million grant, in addition to any damages awarded from its lawsuit filed against NSO Group, to support organizations that “investigate, expose, and prevent highly targeted cyberattacks, including those created by private companies developing state-sponsored mercenary spyware.”

Apple says Lockdown Mode in iOS 16 will help block government spyware attacks

Funding and M&A
Mobile marketing firm Moburst acquired digital studio Layer, which offers web, mobile and app development services. Layer, launched in 2015, has worked with clients like Nissan, Renault and others. Deal terms weren’t disclosed. The two companies had previously worked together on multiple projects and will now allow Moburst to expand its services and offer a full-stack solution.
Digital banking app YAP, based in the United Arab Emirates, raised $41 million as part of a Series A round expected to close at year-end. The company aims to expand its services into Saudi Arabia, Egypt, Pakistan and Ghana.
Tweets

Has anyone else noticed this in iOS 16 Beta 3? pic.twitter.com/ywiC0MsfJr
— Jack Roberts (@jacklroberts) July 6, 2022

Autocorrect comes for everyone sooner or later… pic.twitter.com/T3RsYJoGo7
— Steve Riggins (@steveriggins) July 8, 2022

I worked on iOS 7, and I can tell you for sure that none of the push toward flatness was about making things better for people. Banishing skeuomorphism was all about how the software looked, not how it worked. https://t.co/51XvDYTVHV
— Ken Kocienda (@kocienda) July 7, 2022

 
This Week in Apps: Google battles KakaoTalk, Twitter deal in jeopardy, FTC asked to investigate TikTok

WhatsApp ramps up revenue with global launch of Cloud API and soon, a paid tier for its Business App

WhatsApp is continuing its push into the business market with today’s news it’s launching the WhatsApp Cloud API to all businesses worldwide. Introduced into beta testing last November, the new developer tool is a cloud-based version of the WhatsApp Business API — WhatsApp’s first revenue-generating enterprise product — but hosted on parent company Meta’s infrastructure.
The company had been building out its Business API platform over the past several years as one of the key ways the otherwise free messaging app would make money. Businesses pay WhatsApp on a per-message basis, with rates that vary based on the region and number of messages sent. As of late last year, tens of thousands of businesses were set up on the non-cloud-based version of the Business API including brands like Vodafone, Coppel, Sears Mexico, BMW, KLM Royal Dutch Airlines, Iberia Airlines, Itau Brazil, iFood, Bank Mandiri and others. This on-premise version of the API is free to use.
The cloud-based version, however, aims to attract a market of smaller businesses and reduces the integration time from weeks to only minutes, the company had said. It is also free.
Businesses integrate the API with their back-end systems, where WhatsApp communication is usually just one part of their messaging and communication strategy. They may also want to direct their communications to SMS, other messaging apps, emails and more. Typically, businesses would work with a solutions provider like Zendeks or Twilio to help facilitate these integrations. Providers during the cloud API beta tests had included Zendesk in the U.S., Take in Brazil and MessageBird in the E.U.
During Meta’s messaging-focused “Conversations” live event today, Meta CEO Mark Zuckerberg announced the global, public availability of the cloud-based platform, now called the WhatsApp Cloud API.
“The best business experiences meet people where they are. Already more than 1 billion users connect with a business account across our messaging services every week. They’re reaching out for help, to find products and services, and to buy anything from big-ticket items to everyday goods. And today, I am excited to announce that we’re opening WhatsApp to any business of any size around the world with WhatsApp Cloud API,” he said.
He said the company believes the new API will help businesses, both big and small, be able to connect with more people.
In addition to helping businesses and developers get set up faster than with the on-premise version, Meta says the Cloud API will help partners to eliminate costly server expenses and help them provide customers with quick access to new features as they arrive.
Some businesses may choose to forgo the API and use the dedicated WhatsApp Business app instead. Launched in 2018, the WhatsApp Business App is aimed at smaller businesses that want to establish an official presence on WhatsApp’s service and connect with customers. It provides a set of features that wouldn’t be available to users of the free WhatsApp messaging app, like support automated quick replies, greeting messages, FAQs, away messaging, statistics and more.
Today, Meta is also introducing new power features for its WhatsApp Business app that will be offered for a fee — like the ability to manage chats across up to 10 devices. The company will also provide new customizable WhatsApp click-to-chat links that help businesses attract customers across their online presence, including of course, Meta’s other applications like Facebook and Instagram.
These will be a part of a forthcoming Premium service for WhatsApp Business app users. Further details, including pricing, will be announced at a later date.
WhatsApp ramps up revenue with global launch of Cloud API and soon, a paid tier for its Business App

Bodyguard is a mobile app that hides toxic content on social platforms

If you’re somewhat famous on various social networks, chances are you are exposed to hate speech in your replies or in your comments. French startup Bodyguard recently launched its app and service in English so that it can hide toxic content from your eyes. It has been available in French for a few years and the company has attracted 50,000 users so far.
“We have developed a technology that detects hate speech on the internet with a 90% to 95% accuracy and only 2% of false positive,” founder and CEO Charles Cohen told me.
The company has started with a mobile app that anyone can use. After you download the app and connect the app with your favorite social networks, you choose the level of moderation. There are several categories, such as insults, body shaming, moral harassment, sexual harassment, racism and homophobia. You can select whether it’s a low priority or a top priority for each category.

After that, you don’t have to open the app again. Bodyguard scans replies and comments from its servers and makes a decision whether something is OK. For instance, it can hide comments, mute users, block users, etc. When you open Instagram or Twitter again, it’s like those hateful comments never existed.
The app currently supports Twitter, YouTube, Instagram and Twitch. Unfortunately, it can’t process content on Snapchat and TikTok due to API limitations.
Behind the scenes, most moderation services rely heavily on machine learning or keyword-based moderation. Bodyguard has chosen a different approach. It algorithmically cleans up a comment and tries to analyze the content of a comment contextually. It can determine whether a comment is offensive to you, to a third-party person, to a group of persons, etc.
More recently, the startup has launched a B2B product. Other companies can use a Bodyguard-powered API to moderate comments in real-time on their social platforms or in their own apps. The company charges its customers using a traditional software-as-a-service approach.

Facebook’s Oversight Board will review the decision to suspend Trump

Bodyguard is a mobile app that hides toxic content on social platforms

Sunshine Contacts may have given out your home address, even if you’re not using the app

A third-party contacts app you’re not using may be handing out your home address to its users. In November, former Yahoo CEO and Google veteran Marissa Mayer and co-founder Enrique Muñoz Torres introduced their newly rebranded startup Sunshine, and its first product, Sunshine Contacts. The new iOS app offers to organize your address book by handling duplicates and merges using AI technology, as well as fill in some of the missing bits of information by gathering data from the web — like LinkedIn profiles, for example.
But some users were surprised to find they suddenly had home addresses for their contacts, too, including for those who were not already Sunshine users.
TechCrunch reached out to Sunshine to better understand the situation, given the potential privacy concerns.

We understand there are several ways that users may encounter someone’s home address in the Sunshine app. A user may already have the address on file in their phone’s address book, of course, or they may have opted in to allow Sunshine to scan their inbox in order to extract information from email signature lines. This is a feature common to other personal CRM solutions, too, like Evercontact.
In the event that someone had signed an email with their home address included in this field, that data could then be added to their contact card in the Sunshine app. In this case, the contact card is updated in the Sunshine Contacts app, which then syncs with your phone’s address book. But this data is not distributed to any other app users.

Image Credits: Sunshine

The app also augments contact cards with information acquired by other means. For example, it may use the information you do have to complete missing fields — like adding a last name, when you had other data that indicated what someone’s full name is, but hadn’t completed filling out the card. The app may also be able to pull in data from a LinkedIn profile, if available.
For home addresses, Sunshine is using the Whitepages API.
The company confirmed to TechCrunch it’s augmenting contact cards with home addresses under some circumstances, even if that contact is not a Sunshine Contacts user. Sunshine says it doesn’t believe this to be any different from a user going to Google to look for someone’s contact information on the web — it’s just automating the process.
Of course, some would argue when you’re talking about automating the collection of home addresses for hundreds or potentially thousands of users — depending on the size of your personal address book database — it’s a bit different than if you went googling to find your aunt’s address so you can mail a Christmas card or called your old college roommate to find out where to send their birthday gift.
However, Sunshine clarified to TechCrunch that it won’t add the home address except in cases when it determines you have a personal connection to the contact in question.
Here, though, Sunshine enters a gray area where the app and its technology will try to figure out who you know well enough to need a home address.
Before adding the address, Sunshine requires you to have the contact’s phone number on file in your address book, not just their email. That would eliminate some people you only have a loose connection with through work, for instance. And it only updates with the home address if the partner API is able to associate that address with a phone number you have.

Image Credits: Sunshine

In addition, Sunshine says that it’s generally able to understand the type of phone number you have on file — like if it’s a residential or business line, or if it’s a landline or mobile number. (It uses APIs to do this, similar to StrikeIron’s though not that particular one.) It also knows who the phone number belongs to. Using this information and further context, the app tries to determine if a phone number is a personal or a professional number and it will try to understand your relationship with the person who owns that number.
In practice, what this means is that if all the information you had on file for a contact was professional information — where they worked, a job title, a work email and a phone number, perhaps — then that person’s contact card would not be updated to include their home address, too.
And because many people use their personal cell for work, Sunshine won’t consider someone a “personal” relationship just because you have their mobile phone number. For example, if you had only a contact’s name and a cell number, you wouldn’t be able to use the app to get their home address.
The result of all this automated analysis is that Sunshine, in theory, only updates contact cards with home addresses where it’s determined there’s a personal relationship.
This, of course, doesn’t take into account some scenarios like bad exes, stalking or a general desire for privacy. Arguably, there are times when someone may have a lot of personal information for a contact in their address book, but the contact in question would rather not have their home address distributed to that person.
The only way to prevent this, presumably, would be to opt out at the source: Whitepages.com. (Once you have your profile URL from the Whitepages website, you can use this online form to have your information suppressed.)

Image Credits: Sunshine

The way the app functions raises questions about what is truly private information these days.
Sunshine points out that people’s home addresses are not as hidden from the world as they may think, which makes them fair game.
It’s true that our home addresses are often publicly available. Although it’s been years since most of us have had a telephone directory dropped on our doorstep with phone and address listings for people in our city, home addresses today are relatively trivial to find when you know where to look online.
In addition to public records — like voter registration databases — there are web-based people finders, too.
Sunshine’s partner, Whitepages.com, makes visitors pay for its data, but others like TruePeopleSearch.com don’t have the same paywall. With someone’s first and last name and city, its website provides access to someone’s home address, prior addresses, cell phone, age and the names of family members and other close associates. (TruePeopleSearch is not a Sunshine partner, we should clarify.)

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Even though this data is “public,” it’s uncomfortable to see it casually distributed in an app, as that makes it even easier to get to than before.
Plus, after years of being burned by data breaches and data privacy scandals, people tend to be more protective of their personal information than before. And, had they been asked, many would probably decline to have their home addresses shared with Sunshine’s user base. Generally speaking, people appreciate the courtesy of having someone come ask for a home address, when it’s needed — they may not want an app creeping the web to find it and hand it out.
Sunshine Contacts is in an invite-only beta in the U.S., so the company has time to reconsider how this feature is implemented based on user feedback before it becomes widely available.

Sunshine Contacts may have given out your home address, even if you’re not using the app